AAHAM Inland Empire Fall Conference November 9th – 11th, 2016

Northern Quest ResortNorthernQuest

www.northernquest.com  (877) 871-6772

You’re Invited!
To apply for the ANI $1,000 Scholarship
Applications are Due: Sunday July 31st
The Inland Empire Chapter of AAHAM is pleased to offer a $1,000 scholarship opportunity for our National Members to attend the



Please send scholarship application for the 2016 AAHAM ANI to Chapter President, Colleen Wentz.

Please visit www.AAHAM.org for schedule of events and detailed information

Selection will be based on the following criteria:
A scholarship application must be completed and submitted by the deadline
National AAHAM Member: Must be a national member in good standing
Conferences attended: Must demonstrate active participation in the Inland Empire Chapter
Preference will be given to a first time attendee
Additional scholarships are at the discretion of the board in consideration of funds available
Participants are required to make all travel arrangements and reservations on their own.

The scholarship winner will receive an expense form to be completed and turned in with receipts following the event. The chapter treasurer will disperse funds (up to the scholarship amount) to the winner(s) immediately following approval of the expense form by the chapter President. Individual receipts can be submitted at the time of purchase if paid prior to the events.

The scholarship winner is expected to represent our chapter by attending all scheduled activities of the event. Attendee will be asked to share their experience and promote National AAHAM events by presenting at the chapter conference and submitting an article for chapter’s email or newsletters coordinated with the education chair.

The scholarship application and expense form should be emailed, mailed or delivered to:

Colleen Wentz, CRCS-I, CCT
Inland Empire President
(509) 575-8178

Coming Soon – Presentations from the Speakers

How the 3 A’s in AR, Analyze, and Act Achieve Results

Whether you are on the front end in Patient Access or in the back end in the Business Office; a new or a seasoned manager, every day we learn something new.   In this session attendees will able to identify successful processes and will be provided the tools to assist you in analyzing, tracking and trending your data in order to achieve desired results. Example forms included on USB flash drive!


Now You Have the Data, Now What?

Gathering the data is one thing. Your eager about the opportunity for improvement. Engaging your staff, making it fun and exciting is another hurtle.  Attendees of this session will discover lots of ideas, themes and tools to educate and motivate your staff in bringing in the cash and achieving your goals. Attendees will receive a USB flash drive with all of the presenters content, forms, marketing, and clipart to implement a successful program.


Patient Access: Scripting – Improve Hospital Satisfaction Scores

Everyone uses a script.  It may be your own “wing-it” type of script or it could be one that consists of thoughtful caring key words. “With little changes in wording you will experience a vastly different outcome.” In this session attendees will learn the step by step process to developing scripts. From making eye contact and greeting the patient as a person to asking for copayments, coinsurance, deductibles, and helping patients take advantage of prompt-pay discounts. Example scripts will be saved on USB flash drive.

The Compassionate Friends Charity Presentation

Providing Grief Support After the Death of a Child

“The Compassionate Friends is about transforming the pain of grief into the elixir of hope. It takes people out of the isolation society imposes on the bereaved and lets them express their grief naturally. With the shedding of tears, healing comes. And the newly bereaved get to see people who have survived and are learning to live and love again.”   www.compassionatefriends.org

Leverage Through Knowledge; Understanding Your Contracts

Issues with reimbursement have become one of our largest challenges in our Business Office. Attendees will learn that although payer contracts can be intimidating you will learn basic contract language which will assist you in understanding contracts along with proven tactics to make payers work for you! Forms on USB flash drive.


Facility Denial Issues

This session will explore the growing trend of denials you are experiencing at your facility.

Attendees will gain an in-depth understanding of what imperative information is needing to be garnered through actual examples of the management and how your specific facility processes denials. Attendee input is important and required so please be prepared to share with our group your concerns.

                                                                            Chapter Appreciation Honoring Bonnie Berg






Join us for another awesome outdoor Dutch Oven BBQ dinner by Art Russell, Chief Cook and president of the Columbia Basin Dutch Oven Society.                                                                    Come and listen as you dine to a live local band, on the river at Columbia Point Marina, Thursday at 5:30pm. 

Guests are Welcome!  – Courtesy of our Corporate Sponsors –

Friday, July 15th


Who Are You Becoming? 

Jonathan Fanning,
Leadership Development Expert

This session will cover strategies where attendees will be taught a unique, simple, and very effective process to intentionally develop leadership traits for themselves and in team members, increase courage, clarity, belief, and teach-ability in your organization and dramatically improve the engagement of your team. They will also learn practical tools for taking personal creativity to the next level.

Creative Leadership: Building a Culture of Innovation

Jonathan Fanning

The “Innovator’s Equation” is a game-changer for most attendees. This session focuses on learning the five pillars for building an innovative culture from some of history’s most creative leaders, enhancing the creative capacity of your organization, and learning practical tools and strategies for taking your personal creativity to the next level.

You will learn how to consistently ask better and bigger questions, as leaders and as an organization. The lessons, mindsets, and strategies taught will stick with you and your team for the rest of your careers.  Jonathan delivered this presentation and won best speaker at a TED Talk conference.